Legendary Service®

89% OF CONSUMERS began doing business with a competitor following a POOR CUSTOMER SERVICE EXPERIENCE.

Every day, with every customer interaction, you have an opportunity to either build loyalty or lose a customer. While most companies recognize the importance of customer service to their success, it’s still so remarkable when we receive truly great service. Our Legendary Service® customer service training program teaches your managers and front-line service providers how to consistently deliver ideal service that will keep your internal AND external customers coming back and create a competitive edge for your organization.

Outline

  • Learners define their personal service vision serving the company’s vision.
  • They recognize the needs and wishes of their external and internal customers.
  • They learn how to build their customers advocacy.
  • They learn four skills to effectively communicate with their customers.
  • They develop their strategies to empower themselves and create an action plan to offer legendary service.

Duration

Live classroom: 1 day / Virtually: 3 two-hour sessions