Legendary Service®

89% OF CONSUMERS began doing business with a competitor following a POOR CUSTOMER SERVICE EXPERIENCE.

Every day, with every customer interaction, you have an opportunity to either build loyalty or lose a customer. While most companies recognize the importance of customer service to their success, it’s still so remarkable when we receive truly great service. Our Legendary Service® customer service training program teaches your managers and front-line service providers how to consistently deliver ideal service that will keep your internal AND external customers coming back and create a competitive edge for your organization.

Outline

Learners define their personal service vision serving the company’s vision.
They recognize the needs and wishes of their external and internal customers.
They learn how to build their customers advocacy.
They learn four skills to effectively communicate with their customers.
They develop their strategies to empower themselves and create an action plan to offer legendary service.